I have a new monitor. Replaced my DELL monitor, 1280×1024 normal width with a widescreen 1920×1080 one.
This monitor is connected to my main workhorse, a DELL notebook. And this notebook (the E6500) has a Displayport, which can also deliver DVI.Â The previous one could only do VGA, and the 1280×1024 was a bit of a limitÂ as monitor.Â
So with a notebook allowing larger screen espace, I was on theÂ lookout for a bigger screen. It had to have DVI and HDMI and be Full HDÂ and affordable. In august iBood offered a 23 inch LED 23 inch Acer monitor for 189 euro, and that was what I wanted. iBood isÂ one of these internet shops selling one item for one day for a low price, and its reputationÂ with aftersales being not too good. But what could go wrong with a monitor? A lotÂ alas, iBood (or iDood as I call it now) and Acer deliver bad aftersales, but it ended well this Â week.
When the Acer monitor finally was delivered (iBood delivers always slower than advertized!) Â itÂ only worked for minutes.Â Â Thats when the nightmare started. iBood only can be contacted via a web contact form, no email, no phone. But they reacted to my call, and simpy told me STFU, ehÂ see if Acer would help.
Acer can only be called. The callcentre isÂ in the Caribbean, theÂ telephone quality is bad. IÂ did get an RMA, and send the monitor to Acer and started to wait and wait and call every two weeks. No, it was ‘under repair’, no I could not get a replacement, and no, I could not talk to some in management.
This week I visited a business computer fair, and there was a stand manned by Acer salespeople. Talked to them, exchanged business cards, discussed the possibility of buying Acer for my company, I was of course working towardsÂ my true objective: talk about service. The guy started bragging about the excellent service, and at this momentÂ I presented my case (with pepole in hearing distance!), about waitingÂ two months without any clue.
The guy was embarrished, and wanted the case info,Â started to make phone calls and theÂ next dayÂ a new monitor was delivered! Not my LED 23 inch, but a GD245HQ, brand new.
So now IÂ have my monitor! The GD245HQ is a top model, with better specs than the LEDÂ monitor that failed. Twice as expensive also. Beautiful andÂ large!
My happiness lasted a couple of hours. A new monitor always means playing with birightnes, contrast, color correctionÂ to get a calibrated, sharp and not too bright or dull display. Alas,Â that failed, the screen showed a strange shadow and ghosting Â around characters, a bit of color shifting and it was not right at all. No setting on the Acer monitor menu helped me.
I shivered, again aÂ new period of calling helpdesks, waiting, trying to get the Acer salesman helping me again? Let me googleÂ if others have seen this. And yes!Â a known problem with this monitor!Â Acer Â ships it cripled!Â And yes! there is a solution!Â More than one personÂ found out that Â the problem cameÂ from a setting called Overdrive, OD. And only with the hidden service menu you can turn it off!Â Â
Accesing the service menu is easy, with the buttons on the monitor:
1. Turn on the monitor withÂ theÂ power button as usual, PC connected.
2. Turn off the monitor with the power button.
3. Press and keep pressed the most-left meu button.
4. Turn the monitor on.
5. Release the most left menu button.
6. Press the centre menu button and release it.
7. Now the service menu should appear on screen.
8. Navigate in the service menu just like in the normal one.
9. Navigate to the OD line with the up/down menu buttons (right two buttons)
10. Select the OD with the middle menu button,, change it to off with the left buttons.
11. Turn the monitor off, wait a second and turn it on.
And now the ghosting is gone! Its perfect!
Will I ever buy Acer again? I now have a netbook, the D250 and a monitor, the GD245HQ. Excellent hardware! And a very bad service support experience … No , this is my last Acer product! And my last buy at iBood!